Seasonal Pool Attendant​/Host; Pomelo

Position: Seasonal Pool Attendant/Host (Pomelo)
Who We Are

Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Hôtel Swexan.

The hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspiration from the world's greatest cities - New York, London, and Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The hotel is a world of its own, a meeting place, a hideaway, and a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls and encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Our Concepts Include:

Pomelo

Pomelo is the hotel's rooftop pool bar, inspired by the divine silhouettes of the Mediterranean. Hotel guests only can lounge the day away poolside or enjoy a cabana-side cocktail in the company of the unmistakable Texas sunset.

Pomelo is open for hotel guests and private membership club only.

Summary

Pool Attendants/Hosts are expected to embody the hospitality, charm, and professionalism of our organization.

Your role is to ensure that all guests are greeted promptly in a warm and courteous manner. This individual must be pleasant, conscientious, and professional with excellent hospitality instincts and drive to provide excellent customer service.

Job Functions

Operations

• Greet guests upon arrival, lead them to their table, and provide menus.
• Work with management to ensure each guest is happy and all requests are met.
• Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
• Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners.
• Assist the other bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
• Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Provide outstanding customer service in assigned areas, coordinate amenity readiness, replenish supplies, and handle special requests for guests as appropriate.
• Set up and take down of umbrellas, loungers, and other pool furniture.
• Ensuring that the swimming pool and surrounding area are clean and safe for guest occupancy.
• Providing guests with towels, shade, refreshments, and attending to their requests.
• Monitoring the activity of guests and ensuring their safety.
• Reporting any damages or incidences to the supervisor.
• Enforcing safety protocols as set out by the hotel.
• Responsible for delivering and maintaining the Forbes 5-Star level of service.
• Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach, and lift up to 50 lbs.
• Able to stand for prolonged periods of time or entire shift.

Meetings & Communication

• Be available for any Restaurant mandatory meeting or training.
• Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.
• Ensures smooth communication with all restaurant or hotel staff and leadership
• Keeps current with trends in the restaurant…