Rooms Leader in Development; Center of Excellence

Rooms Leader in Development (Center of Excellence)

4 days ago Be among the first 25 applicants.

Dallas Hotel

The Omni Dallas Hotel, located in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and is close to restaurants, shops, entertainment, and more. The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride of working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are friendly, motivated, and passionate about serving others, the Omni Dallas Hotel may be your perfect match.

The Rooms Leader-in-Development (LID) program is a 12‑month program designed to develop graduates into successful managers in the division they wish to pursue. The LID will spend 40 hours each week working within the department and 10 hours completing learning commitments throughout the training property. Learning commitments are projects that allow LIDs to learn about general hotel operations, as well as the details and functions of their division.

Each commitment provides resources and evaluation criteria.

• Learn and perform all aspects of Front Office and Housekeeping operations.
• Oversee staff performance and take corrective actions when necessary.
• Schedule staff.
• Maintain accurate payroll records to ensure staff is paid correctly.
• Clean and inspect guest rooms.
• Respond to guest requests and complaints as required.
• Monitor product inventory and order additional products as necessary.
• Interview and select staff.
• Follow up on established training steps.
• Handle guest comments and complaints to ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Ensure that all housekeeping and Front Office operations are performed according to Omni Hotels standards.
• Meet weekly with Division Head, monthly with Director of Human Resources, and bi‑monthly with corporate mentor.

• Associate’s degree or higher, preferably in Hospitality Management.
• Previous Housekeeping or Rooms Division experience preferred.
• Willingness to work 50 hours per week with a flexible schedule.
• Willingness to relocate upon completion of the program to ensure timely promotion to a management role.
• Previous experience in a hotel or a related field preferred.
• Strong interpersonal skills, customer‑service oriented, with a sincere, helpful, caring and friendly personality.
• Professionalism and a positive attitude at all times.
• Attention to detail, order, and cleanliness.
• Outstanding written and verbal communication skills, and exceptional phone manner.
• Ability to adapt in a fast‑paced, constantly changing environment within a dynamic work schedule.

Internship

Full‑time

Other

Hospitality

Omni Hotels & Resorts is an equal opportunity employer – veterans, individuals with disabilities. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

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