Sales & Catering Coordinator

Job Details

Sales & Catering Coordinator

Requisition :

Category: Sales/Marketing

Location: US-TX-Dallas

Property: The Joule

Compensation: USD $27.00–$30.00 per hour

Compensation Type: Hourly

Employer: Highgate Hotels

Location Details: The Joule Dallas, TX

This position is responsible for providing administrative and logistical support to the Sales and Catering Managers, ensuring smooth execution of events and client communications. The ideal candidate is detail-oriented, highly organized, and delivers exceptional service with grace and professionalism.

• Prepare contracts, proposals, banquet event orders (BEOs), and correspondence for Sales & Catering Managers.
• Maintain accurate and up-to-date records in the CRM and booking systems (e.g., Delphi, Opera).
• Answer department calls and emails, directing inquiries appropriately and responding promptly to client needs.
• Schedule client site visits and coordinate with operations and culinary teams.
• Serve as a liaison between clients and hotel departments to ensure successful event planning and execution.
• Greet clients and assist with walk-throughs, tastings, and day-of-event logistics.
• Manage client amenities, welcome letters, and VIP touches in coordination with hotel leadership.
• Track and update event details, room blocks, and payment schedules.
• Communicate last-minute updates and special requests to relevant hotel departments.
• Support on-site events as needed to ensure seamless execution and guest satisfaction.
• Assist with RFPs, prospecting lists, and lead tracking.
• Prepare sales kits, presentations, and collateral materials.
• Support hotel participation in sales calls, trade shows, and networking events when required.
• Perform other duties as requested by management.

• 2+ years of experience in hotel sales, catering, or event coordination (luxury experience strongly preferred).
• Bachelor's degree in Hospitality, Business, or related field preferred.
• Proficiency in Microsoft Office Suite and CRM/event software (Delphi/FDC, Opera, or similar).
• Excellent written and verbal communication skills.
• Professional appearance and demeanor.
• Ability to handle multiple priorities in a fast-paced environment with grace under pressure.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently to move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in a courteous, service-oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company’s portfolio of global properties represents an asset value exceeding $20B and generates over $5B in revenue.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX — Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It transformed from a bank building to a Forbes four-star boutique hotel, opening in 2008. The Joule is a cultural, shopping, and dining destination in downtown Dallas.