Guest Experience Agent

Guest Experience Agent – Kimpton Hotels & Restaurants

Apply now for the Guest Experience Agent role at Kimpton Hotels & Restaurants
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We believe heartfelt, human connections make people’s lives better. The founding vision of Bill Kimpton was to create a boutique hotel standard that feels personal and welcoming, not impersonal or generic. That purpose continues today, and we are driven to improve the lives of coworkers, guests, owners, and communities in every interaction.

Our San Francisco‑born entrepreneurial spirit and genuine, rebellious energy have shaped a culture since 1981 where individuals can be themselves, lead independently, and share an innate passion for making others’ lives better. This creates a quirky, empowering, and exceptional environment in which guests feel the difference, and team members feel it too.

The Guest Experience Agent is responsible for registration and check‑out, PBX operations, mail and message service, and providing outstanding service to guests throughout. You will advocate for the hotel, create personalized experiences, and cultivate relationships with guests that encourage return visits.

• Review arrivals, noting special requests and blocking rooms as needed.
• Check in and check out hotel guests in a confident, professional, and friendly manner.
• Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
• Complete all items on the appropriate shift checklist (AM, PM, Overnight).
• Conduct pre‑assignment of hotel rooms for VIPs, repeat guests, packages, and special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost‑and‑found items with a completed report.
• Open, secure, and balance the daily shift bank, verifying cash, check, and credit card transactions.
• Verify credit limit reports.
• Monitor room availability throughout the day.
• Review daily selling status using the yield management system.
• Attend the department meeting once a month.
• Communicate via telephone or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.

• High school diploma or GED required.
• Previous experience in a front‑desk or customer‑facing role preferred.
• Knowledge of the immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends, and holidays.
• Ability to work well under pressure in a fast‑paced environment with many arrivals and departures.
• Familiarity with hotel systems and operations; accurate data entry skills.

We are committed to creating a culture that the diversity of our guests and employees. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, and gender identities. For our full EEO policy, .

Be Yourself. Lead Yourself. Make it Count.