Front Desk Agent Evening Shift Dallas, TX

About Us:

At the Holiday Inn Express & Suites Dallas North-Addison, we are dedicated to providing exceptional hospitality experiences for our guests. We are seeking a talented and customer-oriented Front Desk Agent to join our team for the evening shift. If you're passionate about delivering outstanding service and creating memorable guest experiences, we invite you to apply.

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming atmosphere. You will play a crucial role in providing excellent customer service and assisting guests with their inquiries, check-ins, and check-outs during the evening hours. This position requires exceptional interpersonal skills, attention to detail, and the ability to handle various administrative tasks efficiently.

• Guest Check-in and Check-out:
  Greet guests with a friendly and professional demeanor during check-in and check-out processes. Ensure accuracy in guest information, reservations, and payment processing.
• Customer Service:
  Provide exceptional customer service by addressing guest inquiries, requests, and concerns promptly and courteously. Offer assistance and information about the hotel's amenities, local attractions, and services.
• Reservations Management:
  Handle guest reservations, cancellations, and modifications efficiently using the hotel's reservation system. Ensure accuracy in room assignments and rates.
• Cash Handling:
  Process guest payments accurately, maintain a balanced cash drawer, and handle all financial transactions following established procedures.
• Security and Safety:
  Monitor the hotel's entrance and common areas to ensure the safety and security of guests and property. Report any unusual activities or incidents to the appropriate authorities or management.
• Record Keeping:
  Maintain accurate records of guest interactions, payments, and room availability. Generate reports as needed and communicate effectively with other hotel departments.
• Problem Resolution:
  Address and resolve guest issues or complaints promptly and professionally. Collaborate with management to ensure guest satisfaction.
• Teamwork:
  Collaborate with other hotel staff members, including housekeeping and maintenance teams, to ensure a seamless guest experience.
• Compliance:
  Adhere to all hotel policies, procedures, and safety standards to maintain a high level of service quality and guest satisfaction.

• Previous experience in a customer service or front desk role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using hotel reservation and property management systems (PMS) is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• High school diploma or equivalent.

• Competitive hourly wage
• Employee discounts on hotel stays
• Training and development opportunities
• Friendly and supportive team environment

If you are a motivated and guest-focused individual with a passion for hospitality, we encourage you to apply for this part-time Front Desk Agent position. Join our team at the Holiday Inn Express & Suites Dallas North-Addison and contribute to our commitment to exceptional guest experiences.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you're interested in joining our team.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Referral program

• 8 hour shift
• Evening shift
• Weekends as needed

• In-person

• Dallas, TX 75254:
  Reliably commute or planning to relocate before starting work (Required)

• Hotel experience: 1 year (Required)

Work Location:

In person