Executive Meeting Sales Manager; EMM

Overview

The Executive Meeting Sales Manager (EMM) will close on business as well as detail the business that has closed – “book and cook” role. They will solicit, negotiate and confirm new and repeat business through various efforts to maximize revenues to meet/exceed individual revenue goals. The EMM will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.

The EMM will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc. Role will typically be Monday – Friday, but flexibility will be required based on business demands.

• Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profitable Rooms & Catering business in accordance with selective selling guidelines.
• Conduct successful site tours and pre-con meetings when required.
• Prepare and send requested collateral materials to designated clients or guests. Materials may include catering menus, brochures, meeting room layout & seating capacity diagrams, area maps & brochures.
• Prepare and send requested proposals and contracts to designated potential clients.
• Coordinate all details pertaining to "Rooming Lists" with each customer, including room types, shared rooms, room locations, handicap-accessible rooms, and room billing.
• Continuously educate Event Planners on hotel procedures, such as meal guarantees, set-up styles, payment terms, available hotel services, etc.
• Coordinate all details to appear on each "Banquet Event Order" (BE0). Details may include meeting room setup specifications, banquet food & beverage items, audio/visual equipment & billing details.
• Distribute final Rooming Lists and Banquet Event Orders to all applicable service staff on a regular basis.
• Meet clients upon arrival and prior to departure to ensure all contract details are delivered.
• Document and report all sales activities in a timely, accurate and consistent manner.
• Maintain an active list of top accounts to ensure continuous relationship-building activities; top accounts should be contacted, visited, and entertained frequently.
• Perform other services and duties as requested by the Director of Sales; may host functions, participate in or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
• Understand the importance of raising meeting planner evaluation scores and implement effective methods to exceed meeting planner satisfaction.
• Other duties as assigned.

Bachelor Degree in Hospitality or related field.

1 - 2 years' experience in Convention Services, Hotel Sales, Hotel Marketing, or equivalent experience.

• Exhibit computer skills including word processing, spreadsheet, and familiarity with brand specific property Management System(s).
• Exercise excellent communication, presentation, organization, time management and listening skills.
• Use analytical skills for measuring business potential and value to the hotel.
• Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.