Guest Experience Manager; DAL - FIFA World Cup TM

Position: Guest Experience Manager (DAL) - FIFA World Cup 26TM
## Guest Experience Manager (DAL) - FIFA World Cup 26

The Role and

What You’ll Do:

We are looking for a confident, calm, and highly organized
** Venue Guest Experience Manager
** to lead the delivery of the hospitality guest experience at an assigned FIFA World Cup 2026 stadium. Reporting into the Venue Manager, this role is responsible for ensuring hospitality guests feel welcomed, informed, and looked after throughout the matchday journey. As the Guest Experience leader on-site for all hospitality areas, you will oversee front-line Guest Experience teams and coordinate closely with venue operations, hospitality operations, catering, security, and other key stakeholders to deliver a premium, consistent experience aligned with FIFA brand standards and On Location hospitality tiers.

You will be expected to operate with strong judgment, proactive leadership, and a service-first mindset, particularly during peak moments and high-pressure situations. In addition, you will be responsible for both entertainment and gifting programs of the guest journey. This means ensuring that correct gifts arrive onsite and are securely stored onsite; on the match day, all gifts are distributed to the assigned storage facilities closer to the hospitality lounges or inside the lounges.

You will be responsible for organizing gift distribution process together with Gifting Supervisor and Guest Experience Lounge Leads. With the help of the Entertainment Supervisor, you will be responsible for successful delivery of the entertainment program. This means ensuring that all entertainment vendors are onsite according to agreed timelines and all required equipment is installed and ready to use. You will also be tasked with ensuring smooth entrance and access control for all hospitality tiers across the venue.

When required, you will be responsible for managing escalations and making Guest Experience-related decisions on the venue level.

Key Responsibilities:

Lead the end-to-end hospitality guest experience within the stadium, ensuring consistent execution of service standards across all lounges and premium areas Manage Guest Experience staff, ensuring correct staffing levels, positioning, and coverage across hospitality zones

Track recurring guest issues, service risks, and operational gaps; provide structured feedback to Guest Experience leadership and venue stakeholders Minimum 7 years of experience in VIP hospitality across major sporting events

Proven project management skills Strong operational mindset with the ability to prioritize and make decisions quickly while maintaining professionalism and calm Experience working in the cross functional environment

Strong collaboration and communication abilities  

Experience with major sporting or international cultural events (FIFA tournaments, Olympic Games, Formula 1, NFL, etc.)Familiarity with access control environments and tiered hospitality guest categories TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and P , the world’s premier bull riding organization.

Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
** About WWE
** WWE is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE’s TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix.

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