Assistant Director of Front Office - Anatole

Position: Assistant Director of Front Office - Hilton Anatole
The Hilton Anatole  (Use the "Apply for this Job" box below). hiltonanatolehotel com/ , our iconic hotel is located in the Market Center and Design District is just 5 minutes from Uptown and Downtown Dallas, Texas  Our property is highlighted by the arts and entertainment districts of West End and Deep Ellum as well as Victory Park and American Airlines Center arena for live music, concerts and ballgames

Boasting the largest hotel art collection in the US, with over 1,000 exotic pieces from around the world, along with a full service health club & spa and a choice of nine restaurants and bars, the Hilton Anatole is a destination in itself  Complimented by over 600,000 sq  ft  of meeting and event space, this Dallas hotel's 1,606 beautifully detailed, Asian inspired guest rooms and suites resonate the Anatole's amenable comforts and grand style

We are currently seeking an Assistant Director of Front Officeto join our talented team

The ideal candidate must possess strong leadership skills with a proven track record in hospitality, have excellent communication and problem   solving abilities and a genuine passion for guest service

What are the benefits of working for Hilton?

+ Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Go Hilton travel program: 100 nights of discounted travel
+ Access your pay when you need it through Daily Pay
+ Hilton Shares:
Our employee stock purchase program  ESPP    you can purchase Hilton shares at a 15 percent discount
+ Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
+ Debt

Free Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ Flexible shifts and days off
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at home care via Amazon Care
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best in Class Paid Time Off  PTO
+ 401K plan and company match to help save for your retirement
+  Available benefits may vary depending upon property specific terms and conditions of employment

** What will I be doing?*
* As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration  check in/check out , room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
+ Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
+ Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in house guests
+ Initiate and implement marketing up selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
+ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
+ Run and complete daily reports, analyze data and make decisions based on data
+ Resolve guest issues and concerns to guest satisfaction
+ Recruit, interview and train team members

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and…