Convention Services Manager

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* Title:

** Convention Services Manager
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* Reports to:

** Director of Convention Services
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* Job Summary:

** The purpose of a Convention Services Manager is to plan, manage and organize the in-house details for large group and convention bookings (i.e. guest rooms, menus, themes, set-up, etc.).
* Participate in negotiating meetings/functions, rooms, rates and all related requirements.  Ensure maximization of room and meeting space, revenues and profits, while delivering a quality guest experience.
* Create and communicate event resumes.  Recommend and implement procedural changes and performs as team leader for all hotel department staff participating in the event delivery process.
* Plan, upsell and detail the program with the client including:  verification and modification of space requirements, times, equipment, menus, decor.
* Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
* Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks.
* Maintain a flexible schedule to accommodate client's needs before and after events.
* Attends operational and client meetings to communicate event details including:  BEO’s, pre-con’s, etc.
* Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
* Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
* Performs any other duties as requested by supervisor.
* Can be relied upon regarding task completion and follow up.
* Ensures work responsibilities are covered when absent.
* Completes tasks on time or notifies appropriate person with an alternate plan.
* Performs work with little or no supervision; works independently.
* Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
* Manages assignments and responsibilities without becoming overwhelmed.
* Strives to increase productivity.
* Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
* Develops alternative solutions.
* Works well in group problem solving situations.
* Gathers and analyzes information skillfully.
* Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
* Shows respect and sensitivity for cultural differences.

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

All Stonebridge openings are projected to close within 30 days of the original posting date. Please submit your applications by then.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
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