Receptionist, Hospitality ​/ Hotel ​/ Catering

Join to apply for the Receptionist role at Belmont Village Senior Living
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Walk‑in interviews every Tuesday from 1 pm to 3 pm. Hiring on‑call/ as needed 8:00 am‑4:00 pm and 4:00 pm‑10:00 pm; weekend availability required.

As a Receptionist at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors, and guests visiting our community. Your primary responsibility is to provide exceptional customer service and hospitality by supporting administrative tasks as needed and contributing to a welcoming and safe environment.

The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast‑paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors thrive as they age.

• Greet residents, visitors, and staff warmly.
• Manage and direct incoming phone calls efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access by ensuring proper use of the kiosk sign‑in process and respond to emergency situations according to company policy and procedure.
• Assist the Concierge with maintaining the resident transportation schedule and managing event RSVPs and guest meal reservations.
• Maintain an organized workspace to promote efficiency and preserve first‑impression appearances.
• Make hospitality, customer service, and resident satisfaction a top priority in every interaction.

• High School diploma or equivalent.
• Proven experience with a multi‑line phone system and demonstrated professional phone etiquette.
• Proficiency utilizing software applications to perform job‑related tasks.
• Clear verbal and written English communication skills.
• Initiative with advanced critical thinking skills.
• Proven administrative and organizational skill set.
• Professional, pleasant, and team‑oriented attitude.
• Consistent and reliable attendance.

Please note that the above responsibilities and qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required.

• Career growth and training programs led by Belmont Village subject matter experts.
• BV Cares direct employee support program for severe and unexpected hardships.
• Exclusive discounts and offers from leading retailers and brands.
• Complimentary unlimited continuing education courses.
• Celebration of employee milestones and achievements.
• Referral bonus opportunities.

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands‑on, fast‑paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values:
Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

Belmont Village Senior Living offers full‑time employees medical, dental, vision, mental health, and prescription benefits along with paid time off, 401(k) savings with employer match, short‑term disability, long‑term disability, and life insurance.

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.