Turndown Attendant

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Highgate is a premier real‑estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America and the Caribbean. Its portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition, and develops bespoke hotel brands using proprietary revenue‑management tools to maximize asset value.

The Joule Dallas, TX – The four‑star boutique hotel located at 1530 Main Street in downtown Dallas.

The Tun‑Down Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Review the turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
• Turndown each assigned room according to The Newbury Boston standard.
• Handle items for "Lost and Found" according to the standards.
• Keep all hallways, public areas and closets clean, neat, swept and vacuumed.
• Prepare housekeeping cleaning cart for next day’s use.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Deliver guest laundry to rooms.
• Operate pagers and radios efficiently and professionally when communicating with hotel staff.
• Deliver guest requests in a timely manner.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Entry level

Full‑time

Management and Manufacturing

Hospitality

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