FIFA Concierge

FIFA Concierge

Island Hospitality Management is seeking a highly motivated FIFA Concierge to enhance the guest experience for FIFA match attendees at Courtyard Dallas Downtown.

The primary role will provide expert knowledge of local attractions, dining, entertainment, transportation, and FIFA match details. When not actively supporting FIFA‑related inquiries, the concierge will assist other hotel departments (housekeeping, F&B, front desk, and others) to ensure smooth operations.

• Serve as the primary point of contact for guests seeking information about FIFA matches, AT&T Stadium, and related events.
• Provide recommendations for restaurants, nightlife, cultural attractions, and transportation options in Dallas.
• Maintain up‑to‑date knowledge of FIFA schedules, ticketing, and stadium logistics.
• Distribute informational materials and assist guests with directions and planning.
• Collaborate with hotel teams to support operations during non‑peak FIFA times (e.g., front desk, guest services, events).
• Ensure a high level of hospitality and personalized service for all guests.

• Strong knowledge of Dallas area attractions, dining, and transportation options.
• Familiarity with FIFA events and AT&T Stadium preferred; training will be provided.
• Excellent communication and interpersonal skills.
• Ability to multitask and adapt to changing guest needs.
• Previous experience in hospitality, concierge services, or customer service.
• Flexible schedule to accommodate FIFA match days and hotel needs.

Employees are regularly required to stand, sit or walk for extended periods of time. The number of hours will vary based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee a specific number of work hours per week.

Island Hospitality is committed to employee development and offers a formalized training and development program that provides a clear path for growth in the hospitality industry.

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness subscriptions (gyms, financial planning, counseling, and legal services)
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan – IHM matches 100% up to 3% of salary plus an extra 50% on the next 2% of salary; fully vested on first contribution
• Incentive‑based bonus program
• Free room nights and employee discounts with hotel brands
• Discounted tickets to theme parks, movies, and more through Tickets at Work
• Career growth through in‑house training and personalized paths
• Referral bonus program to any Island Hospitality location

Island Hospitality is an equal opportunity employer. Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.