Executive Meeting Manager - EMM

Description:

Job Purpose: The Executive Meeting Manager (EMM) will solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed individual revenue goals. The EMM will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfaction. The EMM will serve and assist in coordinating all function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc.

Job Responsibilities:

• Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profitable Rooms & Catering business in accordance with selective selling guidelines.
• Conduct successful site tours and pre-con meetings when required.
• Prepare and send requested collateral materials to designated clients or guests, including catering menus, brochures, meeting room layout & seating capacity diagrams, area maps & brochures.
• Prepare and send requested proposals and contracts to designated potential clients.
• Coordinate all details pertaining to "Rooming Lists" including room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
• Continuously educate Event Planners on hotel procedures, such as meal guarantees, set-up styles, payment terms, available hotel services, etc.
• Coordinate all details to appear on each "Banquet Event Order," including meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
• Distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, Food Preparation Staff, and Rooms Division.
• Meet clients upon arrival and prior to departure to ensure all details of the contract are being delivered.
• Document and report all sales activities in a timely, accurate, and consistent manner.
• Maintain an active list of top accounts to ensure continuous relationship building activities.
• Perform other services and duties as requested by the Director of Sales, including hosting functions, participating in sales blitzes, and working extended hours to achieve departmental goals.
• Implement effective methods to ensure exceeding meeting planner satisfaction.
• Other duties as assigned.

Job Skills:

• Exhibit computer skills including word processing, spreadsheet, and familiarity with brand-specific property Management System(s).
• Exercise excellent communication, presentation, organization, time management, and listening skills.
• Use analytical skills for measuring business potential and value to the hotel.

Physical Requirements:

• Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Stand for long periods of time.
• Walk extended distances.
• Lift/carry 6-25 lbs.
• Able to work overtime and/or irregular hours.

Experience:

• Minimum 1-2 years of experience in Convention Services, Banquet, Hotel Sales, Marketing, or equivalent education and experience.
• Previous Marriott CI-TY experience strongly preferred.