Member Engagement Specialist; BILINGUAL

Overview

The Member Engagement Specialist plays a key role in driving enrollment and sustained engagement in Verus Rx’s Verus Path program. This individual will guide members through the international pharmacy program enrollment process, ensure timely medication delivery, and support a seamless onboarding experience for new client groups—both virtually and through occasional on-site visits. The role also partners cross-functionally to optimize cost-saving opportunities and enhance member satisfaction.

The essential functions include, but are not limited to the following:

• Enroll members under the Verus Rx benefits plan in the International Pharmacy Program.
• Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
• Educate members, groups, and clients on Verus Path and its benefits.
• Accurately track call records and logs within a CRM system.
• Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
• Collaborate with internal teams to ensure a high-quality member experience when utilizing Verus Path.

• Lead the process when a new group starts with Verus Rx.
• Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
• Review claims files for eligible Verus Path medications and ensure claims are uploaded into the CRM.
• Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
• Meet with clients and brokers to give an overview of the Verus Path program.
• Continuously improve our process for onboarding new groups.

• Attend on-site enrollments to enroll members in the international pharmacy program.
• Discuss Verus Path on site at a client location and educate members.
• Provide a point of contact for a client if any issues arise.

• Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
• Send weekly enrollment and escalation reports during the onboarding process.
• Provide continuous savings analysis and enrollment reports to current clients.

• Member enrollment success rate.
• Medication fulfillment and orders shipped.
• Client and member satisfaction ratings.
• Verus Path program savings achieved.

May perform other duties as required.

• Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
• 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
• Fluent in Spanish, both written and verbal, required.
• Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
• Strong analytical and problem-solving skills with attention to detail.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Sales focused mindset with the ability to work collaboratively in a team.
• Problem-solving outlook with a focus on delivering client-centric solutions.
• Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
• Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment is a plus.
• Understanding of HIPAA regulations and healthcare data privacy.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise.

The Company complies with employment regulations as they apply to the location of service.