Senior Manager, Field Support

Overview

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer.

We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

We’re seeking a Senior Manager, Field Support to join our growing team. Manages a team of Field Support Technicians who are spread across the US. Oversee the technical process of bringing newly affiliated practices. Works directly with clinic staff during the discovery phases of the projects and will lead the Field Support Technicians in the transitions period to ensure all group systems and standards are implemented.

Oversee the technical planning of new office buildouts.

• Creates and manages detailed IT project plans
• Coordinates scheduling for a team of technicians and 3rd parties
• Guides senior level technicians in project and team management
• Streamline processes for network migration and support
• Solves problems and troubleshoots technical challenges
• Communicate with team members to discover needs and facilitate smooth transitions onto standard IT systems
• Works with cross functional teams and communicates with business leaders on scheduling and project timing
• Drives success and growth of technical staff
• Collaborate with other IT teams to ensure deployment scalable and supportable solutions

• Ability to work in cross functional teams
• Ability to work in a fast paced, growing, multi-location organization
• Ability to communicate both verbally and in writing

• Bachelor s degree in Information Technology Management, Business Management, or related discipline preferred
• Minimum of five (5) years of IT Operations experience required with seven (7) years preferred or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
• In addition to the education and/or experience required above, five (5) years of IT management experience required
• Intermediate knowledge project management required
• Intermediate knowledge in technical office buildout required
• Experience leading IT teams in a multi-location retail or healthcare environment preferred
• Experience deploying technology with remote support of technical assets preferred

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary plus bonus opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.