Implementation Manager

Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Job Function
Project/Program Management Group

Job Sub Function
Project/Program Management

Job Category
Professional

All Job Posting Locations
Dallas, Texas, United States;
Fort Worth, Texas, United States;
Horsham, Pennsylvania, United States of America;
Orlando, Florida, United States of America;
Phoenix, Arizona, United States;
Pittsburgh, Pennsylvania, United States of America;
Raleigh, North Carolina, United States

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with key stakeholders to develop process flows, requirements and program solutions that enhance patient, provider and agent experiences.
• Ensure timely product development and implementation that meets PSC/PECS expectations.
• Collaborate with PSC technology group to review system requirements that enhance the agent experience.
• Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.
• Define project scope and translate it into actionable tasks and schedules.
• Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues, explore solutions and implement effective resolutions.
• Up to 25% travel is required.
• Perform additional duties assigned based on staffing and implementation needs.

• Bachelor's Degree or higher.
• Minimum of 6 years’ experience in HUB services implementation management, program management or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services).
• Demonstrated ability to lead, manage and successfully launch new process or technology enhancements.
• Proven ability to lead and collaborate effectively with direct and indirect project teams.
• Ability to conceptualize, develop, implement and evaluate projects and processes.

• Advanced Degree
• Program or clinical experience in the therapeutic areas of immunology and/or oncology
• Experience in medical benefits and infusion services
• Ability to proficiently use Microsoft Excel, Outlook, Word, and Visio

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills
Preferred

Skills:

Agile Decision Making, Agility Jumps, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility