Manager Medical Staff Professional Services

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years.

Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

Supports multiple areas of business operations surrounding credentialing, privileging, and medical staff governance. Executes the strategic business plan as well as day-to-day staff and vendor oversight for diverse programs/projects as assigned. Responsible for the daily management of Medical Staff Professional Services activities including staff supervision and development, planning, budget, quality, and facility operations and coordinating patient services to ensure high quality patient care and optimal outcomes.

Ensures that the work operations meet internal/external standards for Parkland and affiliated institutions.

• Bachelor's degree healthcare administration, business administration, or related field.

• Must have five (5) years of expert level Medical Staff Professional Services experience in hospital setting, clinical practice, or managed care that is related to healthcare administration programs such as credentialing, privileging, peer review, professional performance evaluation, quality improvement/assurance, provider education, legal and compliance, risk management/prevention or internal/regulatory audit is required.
• Must have four (4) years of experience serving in a supervisory or managerial capacity within a complex multidisciplinary healthcare system.
• Must have two (2) years of experience working with elements of the Professional Performance Evaluation (FPPE/OPPE) standards.
• Two (2) years of experience in provider data management is preferred.

• May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

• Must be certified by the National Association Medical Staff Services (NAMSS) as a Certified Professional in Medical Services Management (CPMSM) or a Certified Provider Credentialing Specialist (CPCS) within twenty-four (24) months of hire or placement in job.

• Must have comprehensive knowledge of hospital accreditation, medical/non-physician staff credentialing, privileging, appointment, and licensure requirements, as well as management of governance documents.
• Must have excellent oral and written communication skills and be able to communicate effectively with Medical Staff, hospital management, and staff level personnel.
• Must have excellent management skills with high employee engagement and emotional intelligence
• Must have strong analytical skills to evaluate complex situations, ability to formulate decisions, and execute a plan of action.
• Must understand risk management concepts, such as identifying, monitoring, and managing potential risks in order to minimize the negative impact on organization.
• Must establish productive, cooperative, positive relationships with subordinates, peers, management, and stakeholders both internal and external to the organization.
• Must possess the ability to understand and respond to others' needs and priorities. Give and seek feedback that will increase the productivity of relationships and networks with peers and associates to build a support base.
• Must be proficient with personal computer, spreadsheet, and word processing software.
• Must have experience using MD-Staff or other credentialing/privileging software.
• Serve as liaison between internal technical staff as well as outside technology vendors.
• Must be able to organize work, set priorities, and determine short- or long-term goals and strategies to achieve them.
• Must have the ability to align communication, people process and resource to drive success.
• Must be committed to continuous performance and process improvement.
• Must be capable of conducting clinical competence evaluations for FPPE, OPPE and Peer Review.
• Maintain awareness of population health and care transitions: and review health data analytics.
• Must have the ability to write, develop, and implement medical staff bylaws, policies and procedures.
• Must be able to perform ongoing evaluations of procedures to ensure due diligence in review of practitioners' information.
• Must have the ability to collaborate and share plans, information and resources with team.
• Must be able to encourage and facilitate cooperation, trust and group identity; and build commitment, team spirit, and strong relationships.
• Must have the ability to work collaboratively and relate effectively to others by…