Clinical Practice Manager, Otolaryngology

Clinical Practice Manager - Otolaryngology Department

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Department of Otolaryngology is a multispecialty ENT surgical practice located on the UTSW main campus in Dallas. The Dallas location has more than 70 providers in the treating the following conditions:

• General ENT
• Head and Neck Cancer
• Audiology-Hearing Aids / Cochlear Implants
• Facial Nerve Disorders
• Facial Plastic Surgery
• Nasal and Sinus Disorders
• Sleep Disorders-Snoring
• Speech and Language Pathology
• Swallowing Disorders
• Voice Disorders

The practice manager is responsible for optimization, growth, performance, safety and financial results of this practice. The key leadership responsibilities include, but are not limited to:

• Oversight for the patient care and business operations of the practices
• Reviewing clinic operations metrics to optimize clinical financial performance, achieve quality measures, and drive patient satisfaction
• Working with medical director(s) to ensure appropriate utilization of provider scheduling templates achieve patient access goals

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

EXPERIENCE AND EDUCATION

Required

• Education
  Master s Degree (MBA, MHA or MPH) or
  Bachelor s Degree in Business Administration or Healthcare Administration

• Experience
  3 years of effective leadership experience in a healthcare environment in a large and complex organization with a Master s Degree or
  5 years of effective leadership experience in a healthcare environment in a large and complex organization with Bachelor s Degree.

Preferred

Experience

• Background in practice growth initiatives, including adding providers, expanding service lines, and working with multiple subspecialities
• Familiarity with an ambulatory clinic setting
• Otolaryngology practice experience

JOB DUTIES

• Responsible for optimization, growth, performance, safety and financial results of designated portfolio of clinics spanning multiple locations or/and specialties with independent management structures at each location including the strategic planning and management for all clinical activities of the practice. This includes oversight for the patient care and business operations of the practices.
• Develops an efficient and effective collaborative relationship between staff and faculty members, while fostering a positive working relationship. This includes the development/implementation of staffing models, streamlined workflows, meaningful reward and recognition programs, opportunities for ongoing professional development, onboarding programs, and communication plans.
• Assures provider fulfillment of all obligations and responsibilities related to patient care effort, as well as assuring complete compliance with all federal and state regulations and laws. Works with Medical Director, Departmental and health system leadership on programmatic development and associated key performance metrics. Arranges for appropriate call and escalation schedules as needed.
• Optimizes access and referral management activities. Establishes pathways to reduce lag times, ensures financial transparency, manages slot fill rates and meets productivity expectations. Includes template management, modeling for business plans/budget, outreach, and referring provider/patient communication management.
• Measures, reports, and optimizes patient flow to achieve quality measures and optimal patient satisfaction. Minimizes wait times and implements communication strategies to meet patient expectations. Streamlines handoffs to move patients through clinic efficiently. Evaluates and recommends investment in technology to increase efficiency and effectiveness.
• Develops training and continuing education activities based on individual practice needs. Conducts or arranges for regular skill…