QMHP Dual Outpatient

Job Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The QMHP‑Dual provides psychosocial/rehabilitative and skill services to adults with serious mental illness as well as children and adolescents with serious emotional disturbance. Services may include, but are not limited to, assessment, development of measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention, and continuity of care. The overall goal of this position is to maximize the individual's potential level of functioning, reduce hospitalization, and aid in the successful reintegration of individuals into the community.

• Provide overall service coordination, referral, linkage, and advocacy to individuals with varying needs; perform duties in concert with other members of an interdisciplinary treatment team.
• Complete a psychosocial assessment on each new admission.
• Formulate an individual recovery plan based on assessment findings for each new admission.
• Develop measurable objectives and goals agreed upon by the individual.
• Actively assist in obtaining and modifying goals as needed.
• Document attempts to involve the individual, service providers, and caregivers in the service plan process.
• Review recovery plans every three months for children and adults, or as clinically indicated.
• Execute the recovery plan for assigned individuals in accordance with authorized services, meeting objective measures set forth by the client.
• Actively engage and document all individuals assigned to caseload.
• Participate in interdisciplinary team staffing: present psychosocial assessment findings, encourage individuals to attend staffing, update the team on progress or lack of progress in reaching agreed‑upon goals, and provide information that might affect treatment.
• Ensure authorization for clinical services.
• Follow up with assigned individuals who miss a scheduled clinic appointment; document attempts to contact and report repeated unsuccessful efforts to contact the treatment team.
• Follow up within 24‑48 hours on assigned individuals who access emergency services; report status‑disposition to the treatment team.
• Meet with the individual within three days of hospital discharge or community assignment.
• Provide crisis intervention, make home visits, initiate mental‑illness warrants, and work with police and other public servants as needed to address crisis situations.
• Facilitate inpatient admission upon request of the treatment team.
• Provide individual, family, and group rehabilitation sessions; evaluate progress of clinical sessions, solicit feedback from individuals, and consult with colleagues and team leaders when dealing with unfamiliar or uncomfortable issues.
• Identify and assist individuals in obtaining entitlements by providing referrals, advocacy, and negotiation as needed.
• Perform other duties as assigned.

• Conduct job responsibilities in accordance with ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
• Maintain analytical skills, professional acumen, business ethics, an understanding of continuous improvement processes, problem‑solving ability, respect for confidentiality, and excellent communication skills.
• Meet Adult Competencies and C&A Competencies as outlined by HHSC for TRR requirements.

• Bachelor’s degree in human services with 1 to 3 years experience in MH/MR or a related field, or Master’s degree with 0 to 2 years experience in human services.

• Basic math skills required.

• Ability to apply common sense understanding to carry out simple one or two‑step instructions and to handle standardized situations with occasional or no…