Community Care Coordinator; Bilingual

Community Care Coordinator (Bilingual Preferred)

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services.

Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our vision is that regardless of challenges faced, the people we serve maximize the ability to find the meaning and satisfaction they choose for their lives. Our Center values Integrity, Quality, Diversity, and Perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive, and trauma-informed care to individuals experiencing serious mental illness, development disabilities, and/or co-occurring disorders.

Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The Community Care Coordinator will communicate consistently and effectively with various partners and community providers and other Metrocare staff regarding clients’ assessments, barriers, and unique needs. This may include housing, benefits, food and clothing resources, and other areas to ensure a complete and comprehensive treatment approach. The Community Care Coordinator will provide connection to services for individuals coming through various community partners that seek to reduce the impact of mental health and social determinants that lead to crisis.

They will be expected to work closely and collaboratively with community mental health agencies, law enforcement, and service providers regarding clients to develop effective responses to referrals. The team will also provide updates and feedback on referrals that are made and will communicate and coordinate with community providers regarding services for referrals.

The Community Care Coordinator will organize access to necessary services and build a therapeutic team to include natural support and providers for those who are participating in mental health and substance use treatment. The Community Care Coordinator uses knowledge of social drivers of health, diagnostic characteristics, symptomology of primary mental illness and knowledge of medications, side effects and benefits to provide services in a person-centered, supportive, community-based environment.

The Community Care Coordinator is primarily responsible for organizing patient care activities and sharing information among all of the participants concerned with a individual in service’s care to achieve safer and more effective care. This position depends upon successful relationship building with community partners and referral sources to ensure individual in-service access to the right care at the right time.

• Provide coordination in all aspects of care between the clients, community partners and Metrocare.
• Assist clients while they are in crisis in accessing appropriate mental health services and facilitate appropriate continuity of care.
• Provide accurate and timely reporting metrics to supervisors.
• Make accurate and effective assessments and recommendations regarding the client’s mental health needs in compliance with the client’s rights as well as all relevant State and Federal statutes, and Metrocare policies and procedures.
• Develop and maintain rapport with the various agencies and organizations…