Implementation Specialist; Cloud - Regional Support

Overview

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer.

We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

We’re seeking a Implementation Specialist to join our growing team.

The Implementation Specialist is responsible for supporting the planning, implementation, training, and education of Smile Doctors processes and Cloud 9 software for newly affiliated doctors and team members.

• Extract and interpret reports from various practice management systems
• Develop, coordinate, and lead virtual trainings for implementation process
• Oversee initial mapping of legacy systems
• Manage and lead onsite training for software conversions
• Provide onsite support for software conversions
• Provide remote support for local teams during implementation process
• Analyze and support pre and post conversion data cleanup

• Strong knowledge of clinic workflows and day-to-day operations
• Strong written and oral communication skills
• Strong organizational skills

• 75% travel required
• High School Diploma or equivalent required
• Five (5) years of experience in a clinical position in the orthodontic or dental industries required
• Two (2) years of business systems training experience required
• One (1) year of experience in a mentor or lead role required
• Intermediate knowledge of principles and processes for providing systems training and education
• Intermediate knowledge of health care accounts receivables (patient and insurance)
• Intermediate knowledge of Microsoft Office, entering data, and processing information

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory.

To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.