Clinical Practice Manager - Callier Dallas

Clinical Practice Manager - Callier Dallas Please see Special Instructions for more details.

Work will be performed on-site and in person at the Callier Center in Dallas —
1966 Inwood Rd, Dallas, TX 75235.

Join the Callier Center as a Clinical Practice Manager and lead the day-to-day operations that keep our clinic running smoothly. You will oversee insurance verification, patient scheduling, registration, charge capture and reconciliation, billing, and collections all while ensuring a high-quality patient experience.

In this role, you will supervise the front office, scheduling, billing, insurance verification, and collections/accounts receivable teams. Reporting to the Director of Business Operations, you’ll have the opportunity to drive operational excellence, mentor staff, and make a meaningful impact on both clinic performance and patient care.

Bachelor’s degree and five years of related accounting and office management/supervisory experience or an equivalent combination of education and experience.

• Bachelor’s degree preferred; equivalent experience will be considered.
• 3 years of experience in clinical office management within a healthcare setting, including supervisory experience.
• Proven experience in a customer service–oriented environment.

• Proficiency with computers and electronic medical record (EMR) systems; strong skills in Microsoft Office applications, including Word and Excel.
• Demonstrated business, analytical, and financial management skills.
• Excellent communication, organizational, and interpersonal skills.
• Strong leadership skills with the ability to take initiative and drive results.
• Ability to tailor communication to suit the needs of the audience.
• Knowledge of HIPAA and state and federal regulations governing patient confidentiality.
• Ability to work collaboratively with others and communicate effectively.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

• Manage front- and back-office operations at Dallas facilities to maximize patient satisfaction, patient access, insurance benefit verification, authorizations, and referrals, while ensuring timely and accurate billing and charge entry.
• Directly supervise patient scheduling operations.
• Directly supervise patient and insurance billing activities.
• Manage receivables, denials, and collections for the Callier Dallas clinic, including payment collection at the time of service and follow-up on outstanding accounts.
• Generate monthly operational reports, including clinic aged accounts receivable reports.
• Supervise and train clinical support staff, providing positive leadership to ensure adequate coverage and high-quality patient care.
• Serve as the liaison between the practice and the centralized billing and collections office.
• Collaborate with the Directors of Audiology and Speech‑Language Pathology Clinical Operations to ensure processes align with facility goals and promote high levels of patient satisfaction.
• Complete monthly financial reconciliations for the Callier Dallas office.
• Conduct compliance audits to ensure adherence to established standards.
• Work closely with the Director of Administrative Operations and Special Projects to ensure compliance with university, state, and federal policies and procedures.
• Perform other duties as assigned.

• Physical Activities – Not specified.
• Working Conditions – Not specified.

Work Notice: Work will be performed on-site and in person at the Callier Center in Dallas —
1966 Inwood Rd, Dallas, TX 75235.
What We Can Offer

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is…