Admission Coordinator

* Benefits available for Full Time employee’s*

Job type:
Full Time

We are looking for FANTASTIC people like YOU to join our TEAM!

What does success in Long-Term Care look like?

We recognize that our five star rating comes from our driven and engaged workforce!

We serve our Residents daily with a Spirit of Excellence which is how we ensure the highest quality outcomes!

Don’t be a stranger come apply! We accept walk-in interviews.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

The Admissions Coordinator will assist the admission leader with daily responsibilities such as maintaining admission guidelines, internal marketing programs, room preparation, tours and visits.

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long‑term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk‑in or telephone inquiries and invites referral source to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; gathers nursing information from e‑discharge system, or floor nurse at hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e‑mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake).
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; contacts Social Services Department to verify eligibility; contacts insurance companies to determine or verify coverage; meets in center with families upon or before admission to sign paperwork, timely and accurately; records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in morning kick‑off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; provides timely follow‑up on family or guarantor complaints and problem‑solves with residents and/or staff.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.