Clinic Staff Assistant - Dallas

Why UT Southwestern?

With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With more than 20,000 employees, we are focused on continued growth by hiring the best professionals in the healthcare industry.

Join the UT Southwestern team to experience teamwork, professionalism, and consistent opportunities for growth.

Clinic Staff Assistant I staff perform clinic front office operation workflows such as patient registration, scheduling, insurance benefit verification, internal and external referral management, answering inbound phone lines and documenting patient telephone encounters, as well as point‑of‑service collections and patient check‑in/check‑out.

• Learn and demonstrate proficiency in a minimum of two (2) of the following clinical front office operations within 6‑12 months:
  • Registration
  • Scheduling
  • Inbound call documentation
  • Insurance Entry and Verification
  • Referrals Management
  • Cash Drawer, Payment Posting and Check‑in/Check‑out
• Learn and maintain up‑to‑date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintain neatness of customer waiting area; keep area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day‑to‑day functions of clinic, such as office supplies and patient forms.
• Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human‑subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human‑subjects research records.
• Perform other duties as assigned.

• High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical front office operations within 6‑12 months of hire.
• Degree in related field and/or related experience preferred but not required.

To learn more about the benefits UT Southwestern offers, visit https://(Use the "Apply for this Job" box below)./

This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal‑opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Texas‑Dallas‑5323 Harry Hines Blvd

5323 Harry Hines Blvd

Clinical

701002 – Amb‑CSA Hiring Pool

Full‑time

Day Job

Regular

Standard

Jan 9, 2026, 10:49:49 PM