Front Desk Receptionist

Position:
Patient Service Representative
Location:
Sweeney Eye Associates – Sunnyvale and Richardson, TX
Status:
Full-Time, Hourly, Non-Exempt

This role is responsible for patient check-in, check-out, and delivering courteous patient service. Responsibilities include verifying patient information, obtaining signatures, scheduling appointments, and maintaining the front office environment.

• Patient Check-In: greet patients, mark arrival time, verify chart data, scan insurance, update contact details, communicate delays, and reschedule if needed.
• Patient Check Out: collect fees, explain financial responsibility, obtain consent and authorization, schedule follow-up, and ensure patient satisfaction.
• Administrative: authorize referrals, prepare charts, reschedule no-shows, support telephones, scan charts into EMA, assist front office personnel, and perform other duties as required, including training new staff.
• Lobby Maintenance: keep lobby clean, organize supplies, prepare coffee, operate TV, and close lobby at the end of the day.
• Travel: occasional travel to other sites and maintain a valid driver’s license and proof of insurance.

• High school diploma or equivalent and a minimum of two years of customer service experience.
• Excellent verbal and written communication skills.
• Proficiency in keyboard operation and computer systems; type at least 45 WPM.
• Ability to work in a structured environment with a diverse workforce.
• Empathetic to patients’ needs and detail-oriented while multi-tasking.
• Make quick, accurate decisions and treat patients and co-workers with respect.

• Lift/carry up to 25 lbs.; frequent standing, sitting, walking, and use of telephone and fax.
• Occasional bending, kneeling, stooping, and crouching.
• Frequent use of video display terminals and extensive computer work.
• Must see, hear, and respond adequately; travel to other offices as needed.

• Noise and interruptions that may cause distraction.
• Frequent exposure to video display terminals.

Sweeney Eye Associates is an equal opportunity employer.