Scheduler II- Dallas Medical

Scheduler II – Dallas Medical City –
Texas Oncology (US Oncology Network)

This is a full‑time position, Monday‑Friday, 8:30 am–5:00 pm or 9:00 am–5:30 pm, with no weekends, on‑call, or major holidays. The role can be level 1, 2, or senior based on applicant experience.

• Answer all incoming calls; assess callers’ needs and direct to appropriate personnel and pages clinic personnel as appropriate; obtain and communicate messages accurately and promptly.
• Schedule new patients, referrals, and returning patients in the computer system per physician and office guidelines; set up new or referred patients in the system with proper documentation and coding; cancel or reschedule appointments due to physician schedule changes and notify appropriate clinic personnel.
• Enter insurance authorizations and correspondence related to referrals in patients’ charts and/or electronic medical records (EMR).
• Collect copays, deductibles, and other out‑of‑pocket amounts at time of visit.
• Maintain the primary office scheduling template, including physician meetings, satellite schedule, rounding, and call coverage.
• Arrange for patients to receive financial counseling as needed.
• Demonstrate understanding of patient confidentiality and protect patient and clinic/practice information.
• Follow policies and procedures to contribute to front‑office efficiency; cover other front‑office functions upon request.
• Prepare correspondence, memos, forms, and other typing as requested by supervisor.
• Schedule outpatient appointments, testing, surgeries, and hospital admissions upon request; obtain necessary pre‑certification as required.
• Communicate with patients about scheduled surgeries or tests and potential preparation needs; acquire test specifics from relevant parties and gather patient information as needed.
• Follow up on pre‑operative tests to ensure clearance for surgical procedures; communicate with physicians and patients if further testing is needed before surgery.
• Schedule post‑operative follow‑up appointments with physicians.
• Apply basic knowledge of medical terminology, coding, and the ability to look up codes specific to diagnosis, surgery, and scheduling procedures.

• High school diploma or equivalent.
• 0–3 years of experience in a medical office setting (entry‑level).
• Knowledge of medical terminology, scheduling, and/or authorization experience preferred.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

• Minimum 3 years' office experience, preferably in a medical office setting.

• Minimum 5 years' office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.

Work may require sitting for long periods; stooping, bending, and stretching for files and supplies; occasionally lifting up to 30 lb. Requires manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing normal for telephone contact. Prolonged computer use is required.

The work environment is an office setting with contact with patients and the public.

Entry level

Full‑time

Health Care Provider

Industries:
Hospitals and Health Care