Patient Access Services ED Specialist

Primary Purpose

The primary purpose of this patient-facing position is in the clinical environment of both the Emergency Room and Urgent Care Emergent Care setting. The staff is required to enter patient rooms to perform screening duties including patient registration, collecting and validating patient demographic and insurance information, obtaining consent for medical treatment, and providing financial counseling for uninsured or under‑insured patients.

• Trauma Services
• Psychiatric Services
• Labor & Delivery Services
• Urgent Care Emergency Services
• All Inpatient Units for Direct Admissions (Medical, Surgery, Trauma, and Obstetric)

• High School diploma/GED required.
• Associate degree preferred.
• CHAA, CHAM, CPAT, CRCR preferred.

• Minimum of 2 years experience within a hospital or clinical environment, an insurance company, managed care organization, or other financial service setting; registration, financial counseling, financial clearance, or customer service in health care.
• Working knowledge of patient access, financial counseling, and customer service functions in acute and non‑acute settings.
• Working knowledge of medical terminology and insurance terminology.
• Ability to work multiple computer systems such as patient registration/accounting system, document imaging, scanning, proprietary payer websites, and data quality monitoring.
• Knowledge of relationships within a hospital environment.

• May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

• Certified Healthcare Access Associate (CHAA) preferred.
• Certified Patient Account Technician (CPAT) preferred.
• Certified Revenue Cycle Representative (CRCR) preferred.

• Proficiency with personal computers, printers, scanners, and related software.
• Working knowledge of Word, Excel, and hospital information/enterprise systems such as EPIC.
• Strong customer service skills and experience.
• Ability to work in a fast‑paced, high‑stress environment while multitasking.
• Clear oral and written communication skills.
• Professional appearance and demeanor.
• Detail oriented with basic mathematical and analytical skills.
• Ability to resolve registration issues involving payors, patients, and physicians.
• Knowledge of contract reimbursement and insurance verification preferred.
• Problem‑solving ability within established policies and procedures.
• Medical and insurance terminology knowledge.
• Willingness to provide on‑the‑job training to new hires.
• Bilingual skills preferred.

• Greets patients, family, peers, and leadership professionally to promote a positive public image of the organization.
• Obtains, verifies, and updates accurate demographic, financial, and insurance information during registration.
• Reviews patient accounts for financial status to identify non‑funded or under‑funded patients and initiates preliminary financial counseling.
• Educates patients about financial liabilities and uses compliant collection techniques before, during, and after service dates; performs cash reconciliation.
• Documents all actions in account notes for clear handoffs and tracks productivity/quality with daily, weekly, and monthly reports.

• Identifies ways to improve work processes and customer satisfaction; recommends and implements improvements.
• Stays abreast of latest developments by attending seminars, reading journals, and maintaining professional certifications; integrates knowledge into practice.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines; develops internal controls to ensure compliance.

Dallas, TX $55,000.00–$