Food Services - Diet Operator

Job Title

Diet Operator

Dallas

Mon-Fri 12:30 pm - 9 pm rotating weekends

On-Site

This position is responsible for answering a high volume of phone calls in the room service call center. The diet operator assists the patient or parent in placing meal orders, provides nutritional guidance on special diets, documents and files necessary paper work. This position requires the operator to guide the patient in making selections that fulfill diet meal goals.

• Answer all incoming phone calls, provide suggestions appropriate to patient diet, take messages, contact dietitian and or nurse for approvals as needed. Assist parents and or guests with the process of purchase and ordering of guest trays. Competent in > 40 diet plans in order to assist the patient with therapeutic diet meal ordering to ensure patient diet compliance with physician orders.
  
  Conduct meal rounds daily for all units ( to include 7% of the total daily census). Assist patient with therapeutic diet meal ordering to ensure that personal goals or restrictions guidelines are followed and do not exceed maximum level allowed.
• Able to assist in making appropriate decisions for all situations and contact appropriate staff as needed. (Registered Dietitian, Registered Nurse, Manager, ect.)
• Navigate through multiple information systems simultaneously. Obtain and file all necessary documentation and other necessary forms.
• Conduct and gather information for patient satisfaction and nursing surveys. Deliver patient trays to rooms as needed.
• Perform other duties and special projects as needed.

• At least 1 year job related experience. Preferred
• Bilingual Preferred

• High school diploma or equivalent Required

• Obtain Food Handlers Certification within 30 days of hire, and maintain current status thereafter. Required

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.