Patient Services Coordinator II

Overview

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology
. This full‑time position will support the Medical Oncology Department at our 8196 Walnut Hill #100 clinic in Dallas, Texas. Typical work week is Monday through Friday, 8:00 a.m. – 5:00 p.m.

Note from Hiring Manager
:
Texas Oncology is a great company to work for and offers great opportunities for growth and development! This position can be either a level 1, 2 or Sr. based on relevant work experience.

As part of The US Oncology Network
, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home.
Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers in 280+ sites across Texas.

• Greets patients and visitors to the clinic promptly, courteously, and professionally.
• Checks patients in and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination; collects, verifies, and files patient forms; updates demographics and insurance information in the system; collects co‑pays and balances and provides receipt.
• Answers, screens, and responds to routine questions; routes calls or takes thorough messages; pages clinic personnel as appropriate; communicates messages accurately and timely according to procedures.
• Checks patients out after examination; schedules returning appointments in accordance with physician and/or office guidelines; provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments; notifies appropriate staff and notes in patient chart.
• Provides general administrative support by filing charts and forms; maintains lobby area neat and orderly; maintains legible supply of forms and supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• Other duties as requested or assigned. May type memos and forms. No more than five high‑level duties.

• Level 1 – High school diploma or equivalent required; some receptionist or office experience preferred; proficiency with Microsoft Outlook, Word, and Excel required; must complete required e‑learning courses within 90 days of occupying position.
• Level 2 (including Level 1 requirements) – At least eighteen months front medical office receptionist experience with insurance forms and scheduling software required; knowledge of practice’s personnel, daily routines, and scheduling a plus.
• Level Sr (including Level 1 and 2 requirements) – At least five years front medical office receptionist experience with insurance forms and scheduling software required.

The employee is regularly required to sit and use hands to finger, handle, or feel; occasionally required to stand, walk, and reach with hands and arms; may occasionally lift or move up to 30 pounds; requires vision and hearing corrected to normal ranges.

Requires frequent interaction with patients and staff; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority Level: Entry level.

Employment Type:

Full‑time. Job Function:
Health Care Provider. Industry: Hospitals and Health Care.