Patient Services Coordinator II

Overview

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full‑time position will support the Medical Oncology Department at our 8196 Walnut Hill #100 clinic in Dallas, Texas. Typical work week is Monday through Friday, 8:00 a.m. – 5:00 p.m. The position can be Level 1, 2, or Sr based on relevant work experience.

Note from Hiring Manager:
Texas Oncology is a great company to work for and offers great opportunity for growth and development!

Texas Oncology is the largest community oncology provider in the country and serves half of all Texans diagnosed with cancer annually. We use leading‑edge technology and research to deliver high‑quality, evidence‑based cancer care, helping patients achieve “More breakthroughs. More victories.”

As part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. The network is supported by McKesson Corporation to empower a sustainable community patient care delivery system.

The Patient Services Coordinator professionally greets and welcomes patients and their friends/family, registers and schedules appointments, answers, screens, and directs all incoming calls to appropriate personnel, and relays messages between patients and clinical staff. The coordinator supports and adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and Shared Values.

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned. May type memos and forms. No more than five high‑level duties.

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e‑learning courses within 90 days of occupying position.

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

• At least five years front medical office receptionist experience with insurance forms and scheduling software required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Requires vision and hearing corrected to normal ranges. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work requires frequent interaction with patients and staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.