Bilingual Service Coordinator

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services.

Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
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* Job Description:

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* GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
The Service Coordinator is a customer service-oriented individual who will assist our customers seeking developmental disability services in making the right decisions for their loved ones. The Service Coordinator also provides assistance in accessing medical, social, educational, and other appropriate services and supports that will help an individual achieve quality of life and community participation acceptable to the individual or Legally Authorized Representative (LAR) on the individuals behalf.

The Service Coordinator advocates and represents the desires of the individual in service delivery. The Service Coordinator also provides assistance in problem resolution between the provider and the consumer. The Service Coordinator will also be monitoring to determine if specialized services are provided and that the services are helping the person to achieve their desired outcomes.

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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

** The essential functions listed here are representative of those that must be met to successfully perform the job.
* Meets with developmental disability customers at their homes, listening carefully to ascertain their needs, and helping them determine what services they require
* Makes recommendations for, and explaining services to customers, based on their needs.
* Takes customers initial service requests.
* Enters information into our computer system.
* Helps customers access services to help them achieve the quality of life they desire
* Meets with customers monthly or quarterly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions.
* Meets with developmental disability services providers to learn their services, to arrange services for customers, to advocate for our customers, and to make sure they are taking care of our customers.
* Assists when a crisis arises, be available to help link and assist customers to secure services that will enable them to prevent future crises
* Acts as primary customer contact, ensuring that satisfaction is the end result.
* Performs other duties as assigned.
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* COMPETENCIES:

** The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
* Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
* Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
* Self-motivating, able to work independently
* Positive attitude towards consumers, co-workers, and the public.
* Strong organizational and time management skills
* Strong oral and written communication skills
** QUALIFICATIONS

EDUCATION AND EXPERIENCE:

*** Bachelors or advanced degree from an accredited college or university with a major in a social, behavioral, or human service field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.
* Or* Masters degree in a social, behavioral, or human service field.
* 1 year of full-time experience working in the field of developmental disabilities is preferred. Customer service experience preferred
* Knowledge of Laws, Regulations, and Policies & Procedures including, but not limited to:
* Appropriate Local Intellectual and Developmental Disability Authority (LIDDA) policies, procedures, and standards;
* LIDDA requirements regarding service coordination and case management;
* plan of services and supports development and implementation;
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