Assc Patient Care Coord

Overview

Well Med at Austin is seeking a Patient Service Representative to join our dynamic team. This temporary position plays a vital role in ensuring patients receive prompt and accurate appointment scheduling through both inbound and outbound calls. The representative will deliver exceptional customer service while supporting a variety of front desk operations.

Location: Well Med at Austin (South) –1901 W WILLIAM CANNON DR 112 Austin, TX, USA, 78745
Schedule: 8:00 AM – 5:00 PM
Position Type: Temporary (09/2025- 12/2025)

• Accurately collect and verify patient demographic information, including full name, date of birth, and insurance details
• Schedule and confirm appointments using internal scheduling systems
• Perform patient check-in and check-out procedures as needed
• Ensure patient confidentiality and compliance with HIPAA regulations
• Collaborate with a team of six call center staff to manage a high volume of calls
• Provide support with clerical duties and assist with tasks assigned by the supervisor
• Respond to patient inquiries promptly, professionally, and courteously
• Record all patient interactions accurately and in a timely manner in the system

• High school diploma or GED required
• Prior experience in healthcare, clerical work, or data entry is strongly preferred
• Knowledge of medical terminology is a plus
• Experience working in a healthcare call center or front desk setting is highly desirable