Patient Service Representative

Patient Service Representative (Full-Time)

Minnesota Eye Consultants

• Location: Sweeney Eye Associates - Sunnyvale and Richardson TX
• Status: Full-Time, Hourly, Non-Exempt

• Patient Check In:
  • Responsible for patient check‑in, greeting each patient pleasantly.
  • Mark arrival time and ensure patients are checked in and roomed.
  • Evaluate chart data to verify all information has been received, completed, and signatures obtained.
  • Verify and scan patient’s insurance card, address, e‑mail, and phone number.
  • Communicate potential delays and offer to reschedule if needed.
• Patient Check Out:
  • Check out all patients.
  • Schedule follow‑up appointments, transfers of care, and required diagnostic tests.
  • Explain fees and patient financial responsibility.
  • Secure necessary signatures, obtain informed consent and insurance authorization.
  • Collect fees and past‑due balances.
  • Ensure patient satisfaction.
• Administrative:
  • Obtain proper authorization or referral.
  • Prepare charts appropriately.
  • Make telephone calls to no‑show appointments and reschedule as needed.
  • Provide support on the telephone.
  • Scan charts and testing into EMA promptly.
  • Assist other front‑office personnel as needed.
• Other Duties (Training, Lobby Care):
  • Perform other duties as required, including training new staff.
  • Maintain refreshments, clean the lobby, and remove waste.
  • Order supplies, prepare coffee, manage TV and magazines.
  • Close lobby in the evening, turn off coffee machine, TV, and remove trash.
  • Occasional travel to other sites to provide support; must maintain a valid driver’s license and proof of insurance.

• High school diploma or equivalent and at least two years of customer service experience.
• Excellent written and verbal communication skills.
• Strong keyboard and computer skills; must type at least 45 words per minute.
• Ability to work in a structured environment with a diverse workforce.
• Empathy toward patients’ needs and concerns.
• Attention to detail and multi‑tasking skills.
• Ability to make quick, accurate, and appropriate decisions.
• Treat patients and co‑workers with respect.

• Light physical effort (lift/carry up to 25 lbs).
• Occasional reaching, stooping, bending, kneeling, and crouching.
• Frequent, prolonged standing/sitting/walking.
• Must be able to see, hear, and respond adequately.
• Extensive computer work.
• Frequent use of telephone and fax.
• Travel to other offices as needed.

• Sufficient noise and interruptions that cause distraction.
• Frequent exposure to video display terminals.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Medical Practices

Sweeney Eye Associates is an equal opportunity employer.