Park Ranger; Park and Recreation - Non-Civil Service

Park Ranger (Park and Recreation - Non‑Civil Service)

Apply for the Park Ranger position with the City of Dallas.

Acts as an ambassador for City parks and facilities by ensuring a safe and pleasant environment for park patrons. Investigates service requests by gathering and analyzing information to determine the scope of the request, schedules necessary action and informs parties involved regarding disposition to ensure that service requests from the public, City Manager's Office, and other parties are handled expeditiously and appropriately.

The Park Ranger performs a wide range of tasks to ensure appropriate use of parks, facilities, and trails; educates the community regarding programs and services; enforces safety protocols and procedures; and responds to and interacts with park patrons and other community stakeholders regularly.

• Conduct site visits to park facilities to observe, report, and resolve park rule infractions, criminal activity, and maintenance issues in accordance with park ranger program protocols, procedures, and policies.
• Research, check, and monitor reservations for athletic fields on all City parks using Rec Trac software; resolve disputes and issues to ensure appropriate use of city fields; and de‑escalate citizen disputes concerning reservations of pavilion and reserved fields.
• Issue and deliver citations for park rules and City ordinance violations via handwritten ticket book.
• Educate and engage with homeless citizens and coordinate with the Office of Homeless Solutions to relocate homeless citizens from City parks in compliance with City policies and procedures.
• Provide excellent customer service and act as a primary source for information and assistance to the public regarding park information, safety, rules, and regulations.
• Attend various City-sponsored events to promote the park ranger program and provide support for successful execution of these events.
• Manage and administer targeted community outreach and educational activities focused on promotion of the park ranger program and encouraging community involvement to support safe parks.
• Create daily reports via email and other available software documenting observations and findings after each park, trail, or facility site visit. Contact 911 or Dallas Marshals for escalated events requiring first responder action.
• Coordinate with various intradepartmental staff and other City departments in support of maintaining park safety and maintenance.
• Perform any and all other tasks as needed or assigned.

• Knowledge of the City's Parks, facilities, and public spaces.
• Skill in providing excellent customer service and conflict resolution and de‑escalation techniques.
• Ability to read and interpret City code, ordinances, and rules and communicate them tactfully to gain voluntary compliance.
• Knowledge of safety standards and protocols.
• Knowledge of environmental standards and principles as they pertain to stewardship of City parks.
• Ability to communicate effectively orally and in writing using proper business language.
• Ability to establish and maintain effective relationships.
• Ability to identify compliance violations and basic park maintenance issues.
• Ability to operate a City vehicle and a utility vehicle and/or bicycle for patrol duty, as assigned.
• Ability to adapt to variable work assignments and changing priorities.
• Ability to work various work schedules including evenings, weekends, and holidays.
• Ability to conduct various forms of public outreach to diverse community groups in formal and informal settings.
• Ability to work independently using good judgment and decision‑making with general guidance provided by supervisor.
• Skill in the use of computers, including Microsoft Office suite.
• Preferred:
  Bilingual language proficiency (English and Spanish).
• Physical ability to perform the duties and work in varied environmental conditions, including extreme heat or cold and precipitation.

Minimum Qualifications:

1 year of experience in park and recreation programming; customer service or outreach, preferably in a park and recreation environment; or as a park ranger with responsibility for patrolling and enforcing park rules and regulations for a park system.

Driver’s License;
First Aid CPR.

High School Diploma or GED.

Hourly: $24.39 – $27.71 (starting salary; amount offered will depend upon qualifications).

City of Dallas is an Equal Opportunity Employer.