Mortgage Manager

Job Title : Mortgage Operations Analyst

Job Location :
* Tempe, AZ or Dallas, TX**

3 days in office, 2 home

Primary Responsibilities:

• Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.

• Collaborate with internal teams and senior management to coordinate responses and follow-ups.

• Monitor internal reporting tools to identify and manage new inquiries and escalations.

• Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.

• Partner with external vendor to track and respond to escalations efficiently.

• Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.

• Assess reported issues for potential client impact and facilitate appropriate internal and external communications.

• Offer backup support to other members of the Servicing Oversight team as needed.

• Contribute to ad hoc projects and assist management with servicing oversight initiatives.

• Perform additional duties as assigned by management.

Preferred Experience:

• Mortgage servicing exp is MUST.

• 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management

• Preferred 1+ years of management/supervisory experience

• Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.

• Working knowledge of applicable regulatory guidelines related to mortgage servicing

• Adhere to turn time commitments while working in a high-volume environment

• College degree preferred

Skills Required:

• Excellent organization skills

• Strong verbal and written communication skills

• Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software

• Preferred knowledge of mortgage servicing tools, including MSP / Director

• High level of Accuracy and Detail Oriented/multitasking

• Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.