Billing Specialist and Operations Support

If you want to be an important part of a team and make an impact in business or the community, SST Accountants & Consultants is your place. Each year, we select new team members for growth, not attrition, and your work makes a difference from day one on the job. Our philosophy is to hire and retain associates that develop the knowledge and experience to become future leaders of the firm.

SST Accountants & Consultants has a 25-year history of providing attractive opportunities for tax, audit, and consulting professionals. From offices in North Dallas and Arlington, Texas, our not not-too-big, not-too-small firm serves clients across the nation. We specialize in accounting and consulting for nonprofit organizations and career schools & colleges, yet also serve a diverse clientele of businesses and individuals.

Billing Specialist and Operations Support

We are seeking a highly skilled and detail-oriented professional to join our team in a role where billing and work-in-progress (WIP) management make up approximately 50% of the position. This role requires someone who can confidently manage complex billing structures, monitor WIP, and independently resolve challenges as they arise. The ideal candidate is a proactive problem-solver with a strong ability to “figure it out,” navigate ambiguity, and ensure accurate, timely, and strategic billing practices.

Full-Time Monday-Friday 9am-6pm 100% On-Site (not remote or hybrid)

$23-$26 per hour

Key Responsibilities Billing & WIP Management (50% of Role)

• Handle complex billing scenarios
  , including multi-service engagements, adjustments, write-ups/write-downs, and retainer structures
• Maintain and manage in-depth WIP reporting
  , including analysis of aged WIP and profitability
• Partner with leadership to ensure billing aligns with client agreements, project scope, and firm strategy
• Identify and resolve discrepancies in WIP allocation and invoice detail
• Provide clear documentation and explanations for billing decisions and client inquiries
• Assist with collections by preparing statements and tracking outstanding balances.

Operational & Client Support (Remaining 50%)

• Support internal teams with engagement tracking, workflow coordination, and client communication
• Support revenue teams with training on software implementations and training sessions.
• Assist with process improvements related to billing systems, reporting, and project management
• Collaborate across departments to ensure smooth execution of client deliverables
• Maintain high standards of organization, confidentiality, and professionalism
• Perform AP/ expense coding timely, based on instructions by partners and managers.
• Provide training assistance for staff on new software and tools.
• Support system updates, ensuring proper communication and smooth adoption.
• General administrative duties- phones, greeting guests, assist with office supplies and daily functions assisting revenue department
• Maintain organized digital and paper records in accordance with firm policies.
• Collaborate with operations leadership to support ongoing initiatives.
• Assist in preparing reports, presentations, and other documentation as needed.
• Crosstrain in other departments or duties to assist the team during peak business and PTO.

• 2+ year Strong billing experience, preferably in professional services, accounting, or advisory environments
• Demonstrated ability to manage advanced WIP workflows and interpret financial/project data
• High comfort level with complex figures, reconciliation, and detailed reporting
• Exceptional problem-solving mindset — must be able to independently troubleshoot and “figure it out”
• Strong attention to detail while managing multiple deadlines and priorities
• Excellent communication skills for both internal teams and client billing discussions
• Proficiency in billing/timekeeping software and Microsoft Excel
• Analytical thinker who enjoys untangling complex billing challenges
• Highly self-directed and resourceful
• Committed to accuracy, accountability, and continuous improvement
• Exceptional excel skills

Application Question(s):

• Please describe your level of experience with software implementation, user support, and training assistance.

Experience:

• Office Administration: 2 years (Required)
• Billing: 2 years (Required)