Credentialed Tax Professional

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for ahighly skilled and dedicated Credentialed Tax Profession alto join our team. The ideal candidate will possess a strong understanding of federal and state tax laws, exceptional attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax advice, preparing accurate tax returns, and supporting clients through complex tax situations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Prepare and review individual federal and state tax returns with accuracy and efficiency.
• Utilize government resources, professional tools, and internal expertise to research and deliver clear, accurate tax guidance in everyday language.
• Apply company policies, procedures, and best practices to resolve tax-related inquiries and troubleshoot client issues.
• Maintain detailed and accurate documentation of allclient interactions and case resolutions.
• Assist clients withtax planning strategies and identify opportunities for deductions and credits.
• Stay current with changes in tax laws and regulations to ensure compliance and provide up-to-date advice.
• Collaborate with internal teams to improve processes and enhance the client experience.
• Support clients viavideo, phone, and chat, delivering professional, friendly, and reassuring service.
• Ensure all work complies with legal standards, ethical guidelines, and company policies.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It's about building relationships and turning the knowledge; you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

• Must be18 years or older.
• High school diploma or equivalent required;
  
  Bachelor’s degreein Accounting, Finance, or a related field preferred.
• Active, unrestricted credential:
  
  EA (Enrolled Agent), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials.
• Must hold or be able to obtain any required state licenses, certificates, permits, or bonds.
• Active
  
  PTIN (Preparer Tax Identification Number).
• Recent experience preparing individual 1040 tax returns.
• Proficient with tax software and general computer operations.
• Must have or be willing to obtain adedicated, hardwired internet connection.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members…