Accounts Receivable and Collections Manager

Job Description

Aire Spring is seeking a proactive, assertive, and experienced Accounts Receivable and Collections Manager to lead our receivables and collection function. This position requires a deep understanding of telecom and managed services billing structures, strong leadership in high-volume enterprise collections, and proven success implementing process and system improvements that accelerate cash flow and reduce delinquency.

The ideal candidate is a seasoned professional who thrives in fast-paced environments, can manage complex customer portfolios, and collaborates cross-functionally to enhance both customer experience and operational efficiency. This role also oversees customer credit management, including credit application review, creditworthiness assessment, and deposit determination.

• Lead and motivate the Accounts Receivable and Collections team to achieve aggressive DSO and cash collection goals.
• Oversee day-to-day operations for billing dispute resolution, unapplied payments, and reconciliation of high-value customer accounts.
• Develop, implement, and continuously refine strategies to improve collection effectiveness and streamline A/R processes.
• Review customer credit applications, analyze financial stability, establish credit limits, and determine when deposits or other credit protections are required.
• Partner with Sales, Account Management, and Channel Partner teams to resolve escalations and maintain positive customer relationships while enforcing payment discipline.
• Manage collections for enterprise and wholesale accounts, ensuring professional, consistent follow-up and adherence to credit policies.
• Analyze aging trends, forecast cash receipts, and report on A/R performance to executive leadership.
• Drive automation initiatives and system enhancements within ERP, CRM, and collections platforms to improve data accuracy, transparency, and efficiency.
• Handle escalated accounts directly, negotiate settlements, and lead strategic recovery efforts on overdue balances.
• Collaborate with internal teams including Finance, Billing, and Operations to ensure billing accuracy, timely dispute resolution, and compliance with contract terms.
• Maintain strict compliance with applicable laws, regulations, and ethical standards in all collection and credit activities.
• Coach, train, and develop team members to enhance performance, accountability, and communication.
• Identify opportunities for continuous improvement through analytics, root-cause analysis, and best-practice benchmarking.

• Bachelor’s degree in Accounting, Finance, or Business Administration (or equivalent experience).
• Minimum 7 years of progressive experience in Accounts Receivable, Credit, or Collections, with at least 3 years in telecom, managed services, or SaaS. (this is a must)
• Strong knowledge of telecom billing processes, dispute management, and recurring revenue models.
• Demonstrated leadership in managing teams handling large enterprise or high-profile accounts.
• Proven ability to design and implement A/R system and workflow enhancements (ERP, CRM, or custom integrations).
• Experience evaluating customer creditworthiness, setting credit limits, and making deposit determinations based on risk assessments.
• Advanced understanding of credit risk, cash flow forecasting, and aging analysis.
• Strong negotiation, communication, and analytical skills.
• Experience with ERP and collections management platforms such as Oracle, SAP, or Net Suite preferred.
• Working knowledge of relevant collection and credit compliance regulations.

• Assertive, results-driven, and relentless in pursuit of payment resolution.
• Strategic thinker with the ability to execute tactically.
• Skilled in relationship management and cross-functional collaboration.
• Strong leadership and coaching ability.
• Analytical mindset with attention to process detail.
• Ethical and compliant in all collection and credit practices.
• Adept at balancing customer retention with rigorous cash management.

WHAT THIS COMPANY OFFERS YOU:

• Medical Benefits with optional supplemental services through AFLAC
• Paid Time-Off Plan
• Paid Holidays
• 401K with employer match
• AT&T Discount on personal mobile plan

This remote role is open to candidates anywhere.

All your information will be kept confidential according to EEO guidelines.