Teller Lead

The Lead Teller is responsible to lead the Branch Tellers in performing financial and service transactions, ensure the branch is compliant with audit regulations, and all branch operations are completed as set forth by our policy and procedures. The Lead Teller must be able to identify member financial need(s) and recommend an appropriate credit union product/service solution to fit that need.

• To “deliver an unexpected experience” by consistently providing outstanding service to internal and external members with every interaction.
• Process member transaction requests accurately and in an efficient manner.
• Identify member financial need(s) and recommend an appropriate/progressive credit union product/service solution.
• Responsible to meet or exceed sales and service goals established by leadership.
• Lead the Branch Teller team to meet or exceed their established goals.
• Maintain day‑to‑day supervision of safes, vault, cash drawers, negotiable instruments, and balancing/summarization procedures.
• Assign and control employee keys, and ensure that all keys are issued and maintained in accordance with credit union policies and procedures.
• Perform branch audits including recyclers, employee cash and paper audits, membership and account modifications, safe deposit boxes, etc.
• Exercise due diligence by placing appropriate holds on checks deposited in accordance with Regulation CC and CUTX Funds Availability Policy. Ensure team members are also adhering to these policies in member transactions.
• Remain compliant with Bank Secrecy Act/Anti‑Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position. Ensure team members are also adhering to these policies.
• Approve checks, drafts for deposit and other member requests beyond Teller authorized procedures.
• Oversee ordering, receiving, and verification of incoming/outgoing vault cash, and ensure that adequate cash levels are maintained for the branch and employees.
• Maintain ATM cash, replenishment and balancing and prepare all necessary reports for accounting purposes.

Comply with Brand Standards and ensure that all Store employees are adhering to policies and procedures of Credit Union of Texas. Meet established goals and provide exceptional service to internal members as well as external members. Ensure that the Store is compliant with all regulations, and Credit Union policies and procedures regarding operations, regulations, and compliance.

NONE

• Must be goal‑oriented
• Must be service‑oriented
• Problem solving competence with a strong attention to detail
• Must be self‑motivated to meet required sales goals
• Must have strong listening skills
• Must have strong written and verbal communication skills
• Must have the ability to multitask, prioritize, and adapt to a consistently changing environment
• Must be a TEAM player and be able to work well in a group setting

High school diploma or general education degree (GED)

Minimum 1‑2 years or more of similar or related experience.

The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti‑Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position.

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs.

No inference should be drawn that a specific job duty, responsibility or qualification is non‑essential by its absence from this description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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