Mortgage Loan Processor

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home.

We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

The Zippy Borrower Processor plays a crucial role in facilitating the smooth and efficient processing of manufactured home loan applications. Your primary responsibilities will include reviewing and verifying borrower documents, coordinating with borrowers over the phone, and collaborating with underwriters and Loan Originators to ensure timely completion of loan files. By leveraging your exceptional organizational skills, attention to detail, and strong communication abilities, you will contribute to the overall success of our loan origination operations and helping our borrowers become home owners!

• Support loan document review and verification as needed to ensure accuracy, completeness, and compliance with company guidelines

• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
• Maintain a professional and courteous demeanor while building rapport and establishing a trusting relationship with borrowers

• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
• Provide additional information or documentation as requested by the underwriting team, promptly responding to any queries or concerns

• Adhere to all regulatory guidelines, policies, and procedures throughout the loan processing and underwriting process
• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.

• Provide administrative assistance during peak times or coverage needs, including data entry, file organization, and recordkeeping
• Use mortgage software and related tools to update loan status and track progress when supporting processing activities
• Handle sensitive borrower information with discretion when assisting on loan files

• Passionate about creating better consumer outcomes and solving the affordable housing crisis
• Team player that is self-motivated, proactive, task oriented, and solutions-focused (Let’s help our borrowers!)
• Shows the highest level of integrity, intent, ability and results in all endeavors to build trust
• Desire to work and win in an innovative, fast-paced & committed environment
• Communicative and open to feedback, and willing to give feedback to others
• Collaborative and innovative with a strong desire for the entire team to win together

• 2-3+ years of experience with consumer loan processing or mortgage processing or related. Manufactured housing experience preferred but not necessary
• Proficiency in Microsoft Office and other software tools
• Excellent verbal and written communication skills, with the ability to explain complex concepts to borrowers clearly
• Strong organizational skills,…