CIB Loan Agency Servicing & Non-Agency Servicing Team Lead, Vice President - Dallas​/Miami

Loan Agency Servicing & Non-Agency Servicing Team Lead

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally.

Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Associate, Commercial & Wholesale Operations is responsible for supporting all Back Office related activities covering all aspects of their aligned product/business area to ensure the efficient delivery of all products and services to the Bank's clients while developing and maintaining direct contact and good working relationships with existing clients and internal stakeholders.

Team Leadership & Oversight:
Supervise a team of loan servicing analysts responsible for agency and non-agency loan servicing activities. Allocate daily tasks, monitor workloads, and ensure adherence to internal controls and deadlines. Conduct regular team meetings to review performance, share updates, and address challenges.

Loan Servicing Execution:
Manage the full lifecycle of syndicated and non-agency loans, including loan and letter of credit setup, documentation review, funding, and reconciliation. Ensure accurate and timely servicing of loans and letters of credit in accordance with industry standards and client requirements. Coordinate with counter parties, agents, and custodians to resolve discrepancies and ensure smooth servicing.

Stakeholder Communication:
Serve as the primary point of contact for internal stakeholders including front office, credit risk, legal, compliance, and technology teams. Escalate and resolve servicing issues, delays, and operational risks in a timely manner. Provide regular updates and reporting to senior management on loan volumes, exceptions, and KPIs.

Process Improvement &

Risk Management:

Identify inefficiencies and implement process enhancements to reduce servicing times and operational risk. Collaborate with technology teams to automate manual processes and improve system functionality. Maintain and update standard operating procedures (SOPs) and ensure team adherence to best practices.

Regulatory & Compliance Oversight:
Ensure execution with compliance with internal policies, regulatory requirements (e.g., SOX, FDPA, Regulation H), and industry standards. Support internal and external audits by providing documentation, responding to inquiries, and implementing corrective actions. Provide and report on key risk indicators (KRIs) and support the development of control frameworks.

Training & Development:
Mentor and train junior staff on loan servicing processes, systems, and industry practices. Foster a culture of accountability, continuous learning, and operational excellence.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in Finance, Business, or related field; MBA or professional certification (e.g., CFA, PMP) is a plus.

5+ years of experience in loan operations, with at least 2 years in a leadership or supervisory role. Familiarity with regulatory frameworks such as FDPA, Regulation H, and SOX. Experience working in a global banking environment. Proficiency in Excel, SQL, and workflow tools. Strong knowledge of syndicated and non-agency loan products, servicing processes, and industry platforms…