Collections Specialist

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Onsite – Coppell, TX (This is fully onsite and not a work from home opportunity)

Shift: Monday - Thursday 11:00am - 8:00pm, Friday 8:00am – 5:00pm (1 rotating Saturday morning every 3rd week)

Calculated Hire is in search of a Mortgage Collections Specialist for our Fortune 500 Financial Services company.

You will be responsible for the following components:

• Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can’t be included within a team dialer campaign.
• Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.
• Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible.
• Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.
• Offers short term resolution options via repayment and forbearance plans.
• Provides information on all available assistance programs to borrowers experiencing financial hardships.
• Sets up One Time Draft payments, encourages ongoing ACH payments, and follows up on promises to pay, while maintaining confidentiality.
• Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type.
• Maintains schedule adherence and meets service level metrics (Average Speed of Answer, Abandonment rate, Handle time).
• Meets monthly goals as established in the agent scorecard.
• Engages with investors when required and documents interactions to influence favorable outcomes.
• Ability to perform basic arithmetic operations and interpret data using whole numbers, fractions, and decimals.

• 1+ year of collections experience (preferably in mortgage operations)
• High school diploma or GED equivalent
• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong collections orientation with customer service skills.
• Ability to use good judgment.

• Experience with Black Knight (MSP) and/or Sagent
• Experience in default areas (bankruptcy, foreclosure, REO, etc.)

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business.

When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Not Applicable

Full-time

Customer Service, Finance, and Administrative

Banking and Financial Services