Operations Support Specialist, Entertainment & Gaming

Overview

The Operations Support Specialist serves as an advisor to provide operational expertise on Krispy Krunchy brand standards, sales and profit maximization, growth, cost management, guest service execution, product quality and safety. They will contribute to reaching company objectives by building relationships with Operators, training brand standards, and effectively monitoring compliance to ensure the business is efficient and profitable.

• Performs ongoing, scheduled store audits to ensure business operations and practices are in compliance with agreements and brand standards. Documents and communicates areas of concern; partners with operators on the development and execution of performance improvement action plans.
• Provides post‑opening on‑the‑job, onsite training and certification to Operators and their employees. Operational Support Specialists train using the current operations guide and any other KK‑provided training collateral.
• Coordinates the rollout of key promotions and new products/systems, including planning new store openings and scheduling project implementation. Anticipates and resolves implementation issues, ensures effective integration with other initiatives, provides training, troubleshoots problems, and ensures ongoing follow‑up visits.
• Proactively identifies key performance indicators, problem‑solves, and follows through to resolution. Communicates with Operators on the benefits of running a high‑performing operation and the value and potential return in making sound investments in the business by influencing decisions and holding the team accountable to commitments.
• Works cross‑functionally with the Launch and Sales teams to vet new locations and ensure transition from NSO launch to growth phase is optimal.
• Communicates with other departments at KK to provide insight and consultation on operational issues; participates in the evaluation of rollouts to ensure continuous improvement and refinement of processes.
• Assists Operators with quality concerns including receiving credits on mishandled or poor‑quality KK products, equipment or services.
• Demonstrates proper food service knowledge, best sanitation practices, POS comprehension, and other related issues.
• Assists in setting up and working trade shows.
• Responsible for proper understanding and following all company policies and procedures as outlined in the Company Handbook.

• High school diploma or GED.
• 1 year experience in multi‑unit operations in the preferred hospitality or retail industry.
• Valid driver’s license with a clean driving record.
• Ability to travel up to 80% of the time.
• Ability to travel overnight.
• Ability to lift 50 lbs on a regular basis, stand for long periods, drive for long periods, bend, twist, and work on a ladder.

• Strong verbal and written communication skills.
• Demonstrates Krispy Krunchy Core Values, Be All In, Have ImPECKable Standards, Love What You Do, Be a Good Egg, Together We Win.
• Demonstrates willingness to change direction, remain flexible based on business needs.
• Meets, with intent to exceed, established KPIs.
• Ability to build and maintain relationships with the customer base.
• Collaborative skills and the ability to work cross‑functionally.
• Strong analytical, diagnostic, and root cause identification skills.
• Critical perspective and observation of store‑level execution elements; marketing, merchandising, and brand integrity.
• Proven prioritization, presentation, time management, project management, and planning skills.
• Effectively copes with change, shifts gears comfortably, decides and acts without having the total picture; able to handle risk and uncertainty professionally.
• Remain calm under pressure and act in an ethical manner at all times.
• Proficient in Microsoft Office Suite and internet applications.
• Self‑motivated and goal‑oriented with a strong personal drive for success.
• Inspiring personality and effective teamwork skills.
• Genuinely friendly interpersonal skills.
• Problem‑solving skills.
• Leadership.
• Having fun.
• Integrity.
• Strategic planning.
• Detail‑oriented.

• Medical, Dental, Vision Insurance
• 401(k) with company match
• Wellness Program
• Unlimited Paid Time Off
• Ongoing Team Member Development

Travel required up to 80% of the time including air travel. Weekends and night travel may be required. Candidate will work the remaining time out of their home.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Food and Beverage Services