Community Associate, Entertainment & Gaming

Community Associate

Address:

4514 Cole Avenue
Suite 600
75205 Dallas

The world of work is changing…short commutes, flexibility, andalarında convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever and however they want…in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses while expanding our network. You’ll enjoy a great work‑life balance and competitive benefits while growing your career path along the way.

As a Community Associate, you’ll work closely with new and Kub.

As a Community Associate, you’ll work closely withেগ customers across a myriad of industries, creating and maintaining your own community within the center. You will handle all administrative and support needs so customers can focus on running their businesses.

You arrive a few minutes before the center opens to make sure everything is ready and to check that nothing the cleaners have missed.

Customers arrive throughout the morning. One asks for a changed Wi‑Fi code; another wants to know if his important package has arrived; a woman needs directions to her meeting room. You help set her up, including the projector and a coffee recommendation, then connect an incoming call to another customer. You ensure all services are properly charged and invoices are accurate.

It’s time for a quick coffee break, relax, and enjoy a few minutes for yourself.

The mail arrives. You sort it while dealing with other requests, remembering to email the earlier customer to let him know his package is waiting in his mailbox. That’s lunch.

A new wave of customers arrives throughout the afternoon. You help with printing, invoicing, and open a ticket in our service portal for a team room that’s too hot.

Another quick coffee break, relax, and enjoy a few minutes for yourself.

Early afternoon, you sit down with the Community Manager to discuss next week’s networking event. You plan, write e‑invites, create, print, and place posters on the noticeboards. When the Community Manager meets a prospect, you share details about our space and encourage them to join the network, then return to posting.

The day ends. You prepare the large group in meeting room 3 to wrap up, direct them to a nearby restaurant, and ensure everything is tidy before going home.

We’re looking for someone who can manage multiple tasks while providing the best possible service. You also need to be:

• A good communicator, able to build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and adaptable to fast‑changing situations
• Experienced and confident using MS Office and basic IT equipment
• Legally eligible to work in your country and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights or weekends)
• Generous paid time‑off plans (sick and vacation)
• 11 paid company holidays per calendar year in addition to PTO accruals
• Competitive 401(k) program with a company match
• Affordable and comprehensive health care for all full‑time team members (some options for part‑timers)

• A quarterly bonus plan program plus an hourly rate of $18.15
• A bright and inspiring work environment
• Training and development opportunities aligned with career advancement
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.