Guest Services- Echo Lounge and Music Hall

Overview

Guest Services
- The Echo Lounge and Music Hall at Live Nation Entertainment. Join to apply for the Guest Services
- The Echo Lounge and Music Hall role at Live Nation Entertainment.

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

• Be present at every show to upsell available VIP inventory to concert patrons.
• Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue.
• Provide assistance for VIP clients regarding the timing of their arrival and concert times.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs.
• Give constant observation of Opera Boxes and reserved stools to ensure guests are receiving highly personal service at all times.
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Occasionally work Special Events that are scheduled throughout the venue.

• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
• Experience in selling to high-end, VIP clients
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Must have a flexible schedule
• Must be able to work in multi venues

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law.

We will consider qualified applicants with criminal histories in a manner consistent with the applicable fair chance laws. Live Nation also provides reasonable accommodations for applicants with disabilities and will participate in an…