Installer Service Specialist

Installer Service Specialist

O'Reilly Auto Parts is looking for an installer service specialist who will support professional customers through the store’s installer counter. The role involves overseeing daily delivery specialist activities to ensure accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, pick and stage parts for delivery, and route delivery specialists to ensure timely receipt.
• Ensure delivery vehicles are serviced and maintained per company standards and inspections are completed on time.
• Work with Sales Specialists/Territory Sales Managers to provide superior service.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and tag/labeled correctly.
• Assist on front counter, retail counter, and backroom duties as needed.
• Handle customer labor claims quickly and efficiently.
• Perform other duties as assigned.

• Strong background in mechanics.
• Above average communication skills.

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental & vision insurance with optional FSA.
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call  option, and provide your requested accommodation, and position details.