System Engineer

Description

Client is looking for a System Engineer provide advanced technical support to our customers in North America (large Internet Service Providers) for our Fiber & Fixed Wireless CPE product lines.

System Engineer

Dallas, TX (onsite)

• Help capture requirements and collect Product specifications
• Act as Subject Matter Expert on Client site
• Drive technical communications with customers to ensure perfect adequation of proposed solutions to customer needs
• Support the Product Manager in building project schedules in line with customer expectations
• Support the delivery of Software releases or new feature releases
• Drive resolution of JIRA tickets with our customer and our engineering teams
• Organize test results, troubleshooting logs, ticket reproduction information and new requirements detailed descriptions
• Production of internal and external reporting on support activities and project call
• Work with the Sales team to manage customer expectations and satisfaction

• Familiarity with Broadband technologies such as PON, IP, Voice over IP, IPTV, Cable, Fiber, Wireless 4G/5G, Ethernet, WiFi, TR069, Mesh, IoT, Cloud-based solutions, Quality of Service
• Excellent oral & written communication in English
• Ability to network inside a customer account and address technical communication with technical and non-technical people, all the way to Senior/Executive Management
• Ability to work with remote teams in multiple time zones across North America, EMEA and Asia
• Good organization skills and autonomy to work on multiple project streams in parallel