Field Applications Engineer, Broadband Access

Field Applications Engineer, Broadband Access

Kontron is a global leader in IoT/Embedded Computing Technology (ECT) offering solutions in the areas of Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, software and services. With its standard and customized products based on highly reliable state‑of‑the‑art technologies, Kontron provides secure and connected applications for a wide variety of industries, delivering accelerated time‑to‑market, lower total cost of ownership and extended product life cycles.

We have an exciting remote opportunity for a professional role as a Field Applications Engineer – Broadband 2 within our hardware sector to join the Kontron family.

The FAE will work closely with sales, product management and R&D teams to provide technical expertise, ensure successful customer evaluations, and support deployments of our broadband access equipment. This role requires a strong technical background in access technologies, excellent communication skills and the ability to work effectively with customers in both pre‑sales and post‑sales engagements.

• Provide pre‑sales technical support to service providers, including product presentations, solution design and technical proposals.
• Lead proof‑of‑concept trials, lab evaluations and field demonstrations of broadband access equipment.
• Assist customers with network design, integration and interoperability testing with OSS/BSS, management platforms and third‑party systems.
• Act as a technical liaison between customers and internal teams (R&D, product management and support).
• Deliver technical training and knowledge transfer to customers, partners and internal teams.
• Provide post‑sales support during deployment, including troubleshooting, configuration and performance optimization.
• Capture customer feedback and contribute to product roadmap discussions.

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications or related field (or equivalent experience).
• 3+ years of experience as an FAE, sales engineer, systems engineer or network engineer in broadband access, telecom or networking industry.
• Strong understanding of PON (XGS‑PON, GPON), Wi‑Fi, VoIP, Ethernet switching and IP networking.
• Familiarity with OLTs, ONTs, Wi‑Fi CPEs and broadband network design.
• Experience with network management protocols (SNMP, NETCONF/YANG, TR‑069, TR‑369) and OSS/BSS integration.
• Hands‑on experience with lab testing, interoperability trials and customer demos.
• Strong troubleshooting skills with packet captures, lab tools and diagnostic platforms.
• Excellent communication, presentation and relationship‑building skills.
• Willingness to travel (50 %) to customer sites, labs and industry events.

• Competitive compensation and benefits package.
• Opportunity to work with cutting‑edge broadband technologies.
• High‑visibility role with direct impact on sales success.
• Collaborative and innovative work environment.
• Career development and training opportunities.

Kontron America is an ITAR registered facility administered by the U.S. Department of State Directorate of Defense Trade Controls (DDTC). To be eligible for employment under the ITAR, an individual must be a U.S. person. As defined in U.S. Code of Federal Regulations §120.62, a U.S. person under ITAR includes U.S. citizens, lawful permanent residents (Green Card holders) and protected individuals.