Field Service Engineer Supervisor

BH Job : BH-3564

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Field Service Engineer Supervisor, Assembly Tools

Hampton, NJ or Dallas, TX (Hybrid)

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Join our Power Tools and Lifting Division and step into a key role on a team that thrives on innovation and customer excellence. The Field Service Engineer Supervisor is responsible for leading the NA field technician service function for the full life cycle of the equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the business, collaborating with service coordination, and managing a Field Service Technician team that installs, repairs and maintains all PTL products in the field.

The supervisor also has responsibility for installation, maintaining, troubleshooting and repairing assembly tools and related systems at customer sites.

• Build and Grow Service Revenue:
  • Develop and implement a recurring revenue model through service agreements, preventive maintenance programs, and long‑term contracts.
  • Identify opportunities for upselling and cross‑selling service solutions to existing and new customers.
  • Partner with sales to create bundled solutions that integrate products and services for maximum customer value.
• Team Leadership & Development:
  • Attract, coach, train, and retain service employees.
  • Drive continuous improvement through performance management and technical training programs.
  • Develop team skills in customer service, process improvement, and technical expertise.
• Operational Excellence:
  • Collaborate to optimize technician utilization and resource allocation.
  • Balance emergency repairs, scheduled maintenance, installations, and upgrades to meet customer needs efficiently.
  • Ensure timely invoicing, accurate warranty claims, and adherence to standard service processes to maximize cash flow.
• Customer Engagement & Growth:
  • Attend customer meetings to support service agreements and installations.
  • Leverage Service Technician leads and proposals to drive new business.
  • Improve transactional processes to enhance customer experience and satisfaction.
• Other Duties:
  • Support initiatives that strengthen the service business and customer relationships.

• High school diploma or GED
• 1+ years’ experience with supervising teams of people, processes and budgets, or an equivalent combination of relevant experience coaching, training and mentoring as a peer‑leader.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

• Experienced working in diverse industrial environments, including mechanical equipment rooms, areas with operating machinery, extreme weather conditions, elevated or…