Training Specialist | Enrollment & Partnerships

- Knowledge & Documentation Management  
* Maintain and update divisional Standard Operating Procedures (SOPs) and Salesforce Knowledge Base to ensure accuracy and accessibility.  
* Track and manage training follow-up documentation to reinforce learning retention.  
* Collaborate with subject matter experts to ensure that content is clear, current, and aligned with best practices.
* Track training attendance, send session reminders, and coordinate follow-up communications.
* Administer post-training assessments and compile evaluation data to support ability to measure training effectiveness.
* Assist in scheduling training sessions and coordinating logistics for team development programs.
* Demonstrates the ability to communicate complex information clearly and concisely in both written and verbal formats.
* Training Specialists will gain a strong understanding of both the University’s value proposition and the audience ACU Dallas drives student growth. He/she must maintain expertise in the programs at the University and will be truly passionate about the program and students.
* The candidate will be proficient in the use of the Internet and is detail-oriented. Our top contender will need to have strong analytical and critical thinking skills, as well as be driven and self-motivated.
* Exhibits strong interpersonal skills with the ability to work independently and collaboratively.
* Demonstrates personal and professional integrity.
* Can work well in a team environment and will be able to perform as an effective teammate within the Admissions department and in cross-functional teams.
* Has knowledge of the academic and business workings of a higher education institution.
* Displays public support and pride in company initiatives, assist others in seeing the positive aspects of a new initiative, and is seen by other members of the team as a positive influence.
* Assists with additional work duties or responsibilities as evident or required.
* Performs other duties as assigned or apparent.

- Skills  
* Possess some knowledge of the higher education market and industry  
* Must be student and advisor-oriented and have the ability to perform multiple tasks efficiently and effectively  
* Must be self-motivated and be able to work effectively in a team environment  
* Ability to rapidly learn new technology platforms. Strong proficiency in Salesforce, Google Suite, Zoom platforms, and content creation tools (Canva, Adobe, etc.).  
* Ability to communicate complex information clearly and concisely in both written and verbal formats.  
* Experience with virtual training facilitation and project management is a plus.  
* High attention to detail with the ability to organize and manage multiple projects simultaneously.  
* Strong interpersonal skills with the ability to work independently and collaboratively.

- Professional  
* Bachelor’s degree required (preferred fields: Education, Business, Organizational Development, Communications, or related).
* Be highly organized, tech-savvy, and adept at translating institutional knowledge into clear, accessible training resources.
* Ability to organize and manage multiple projects simultaneously.
* Strong interpersonal skills.
* A desire for meaningful work and mission orientation.
* Work is performed in an office environment; must have the ability to sit for long periods of time (6-8 hours).
* Must be able to use a telephone or headset equipment and able to perform work at a computer in a cubicle.
* May be required to the manual operation of general office equipment.
* Limited travel may be required – locations vary and some overnight travel may be necessary.

Abilene Christian University is the premier university for the education of Christ-centered, global leaders, offering an exceptional education to about 6,700 students annually from 51 states and territories, and 42 nations. This private, comprehensive university, founded in 1906 in Abilene, Texas, offers 88 baccalaureate majors that include more than 175 areas of study, 77 areas of study in master’s degree and specialist programs, and five doctoral programs.

It has been ranked as one of the top institutions in the nation for undergraduate research, undergraduate teaching, first-year experiences, service learning, study abroad and learning communities. ACU’s mission is to educate students for Christian service and leadership throughout the world. ACU Dallas, a branch campus in Addison, Texas, is the home of the university’s online undergraduate, graduate, and professional programs.

Contact Human Resources at human resources or call .
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